Refund – We’re happy to refund you completely for any product you’ve purchased from us that is unopened and still sealed. However, please note that our refund/exchange policy lasts only 30 days from your purchase date, and after we cannot offer a refund or exchange. Your refund will be processed and a credit will automatically be applied to your credit card or original method of
payment within a few days. There is often some processing time before a refund is posted, so
please be patient or check with your bank for more information as to when you’ll see the
balance posted into your account.

First Time Customers – For first time customers shipping is delayed when using E-Check payment for up to 10 business days. This delay is due solely to an increase in fraudulent orders across all Kratom websites that accept E-Check. To ship your order ‘same-day’ please call 1 (760) 492-6402 and we can expedite your shipping by using alternative payment options. Once you have placed a successful order your next order will ship same-day.

Product – Please do your own research prior to purchasing Kratom. Kratom is not for everyone and consumers should be well versed in the effects and side effects of this natural product. Consistency, taste, and texture may vary. Spectrum Kratom sources the highest quality Kratom and we have been cGMP verified by the American Kratom Association. To view your lab results email us at info@spectrumkratom.com with your lot number and we will reply with the official lab results for your specific product.

Buy at your own risk.