Spectrum Kratom’s Refund Policy & Money Back Guarantee 1If for some reason you’re unhappy with your Spectrum Kratom product, we’re happy to either replace it with something else or refund you completely. We will need you to contact us with the specific details of why, but our customers are very important to us & we’ll strive to make it right! However, please note that our refund/exchange policy lasts only 30 days since your purchase, and after that amount of time we cannot offer a refund or exchange. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days. There is often some processing time before a refund is posted, so please be patient or check with your bank for more information as to when you’ll see the balance posted into your account.