Terms and Conditions / FAQs
Terms and Conditions
Spectrum Kratom is proud to offer same-day shipping when your order is placed before 2:30pm PST Monday through Friday. However, if you’re a brand new customer and this is your first order through E Check, we will have to wait until that money clears, which may take 2-3 days depending on your bank. Once you have established an order with us (at least one order paid for previously using E Check) we’ll ship same day as mentioned above. Our free shipping option is simply the United States Postal Service’s First Class mail. Because we ship from San Diego CA and depending on where you live in relation to this, it could take approximately 5-7 days to receive your package with this option. If your order total is over $100, we offer a free 2 day shipping option sent via Fedex regardless of where you live within the United States. Paid overnight shipping is sent via Fedex, and will be received the next day with the exception of Saturday (meaning specifically that if you pay for overnight shipping and your order is placed before 2:30pm PST on a Friday, your order will arrive the following Monday). Please remember that your order will only ship the same day when you input the order before 2:30pm PST Monday through Friday, and you’ve already successfully paid with E Check once previously.
Refund – We’re happy to refund you completely for any product you’ve purchased from us that is unopened and still sealed. However, please note that our refund/exchange policy lasts only 30 days from your purchase date, and after we cannot offer a refund or exchange. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days. There is often some processing time before a refund is posted, so please be patient or check with your bank for more information as to when you’ll see the balance posted into your account. We will also accept the return of any unopened products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Products must be still have our factory seal and or be unopened.
First Time Customers – For first time customers shipping is delayed when using E-Check payment for up to 10 business days. This delay is due solely to an increase in fraudulent orders across all Kratom websites that accept E-Check. To ship your order ‘same-day’ please call 1 (760) 492-6402 and we can expedite your shipping by using alternative payment options. Once you have placed a successful order your next order will ship same-day.
Product – Please do your own research prior to purchasing Kratom. Kratom is not for everyone and consumers should be well versed in the effects and side effects of this natural product. Consistency, taste, and texture may vary. Spectrum Kratom sources the highest quality Kratom. To view your lab results email us at Info@SpectrumKratom.com with your lot number and we will reply with the official lab results for your specific product.
Buy at your own risk.
Privacy on Other Web Sites
Order Acceptance Policy
Your electronic receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Our store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Our products are not sold to minors. To make any purchases from our site, you must be 18 years or older. All customers ordering from Tennessee or Oregon must be 21 years or older.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, payment information, address, phone number, and a password (if you create an account). We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to the Spectrum Kratom site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use “cookies” to keep track of your current shopping session to personalize your experience, and so that you may retrieve your shopping cart at any time.
Our preferred payment method is called E Check, which bypasses the need for a credit card altogether and takes the payment directly from your checking account via a secure portal. This is the easiest payment method and only requires your checking account number and routing number. For more information on the safety of your sensitive bank information, please click on our E Check provider Green.Money’s Information safety link here:
Kratom is illegal within the states of: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, and Vermont. Kratom is also illegal within the cities of Oceanside CA, and San Diego CA. With this being said, Spectrum Kratom will not ship to any of the aforementioned states where it’s illegal (CA is ok, as it’s only illegal to sell within the listed cities).
You must be 18 years of age to purchase any products from Spectrum Kratom’s website. None of the products sold on SpectrumKratom.com are intended to diagnose, treat, cure, or prevent any disease or condition. We suggest you do your own research about Kratom as we legally cannot answer any questions about the administering of our product.
Kratom, also known as Mitragyna Speciosa, refers to the leaves of a South East Asian tree that are closely related to the Coffee & Tea family. The Kratom tree is found in a number of countries within Southeast Asia, specifically Thailand, Malaysia, and Indonesia where it thrives in wet, humus-rich areas and mineral abundant soil. This tree grows leaves that according to research are abundantly rich in therapeutic and soothing properties, therefore considered to be one of the most sacred herbs in the world. In Southeast Asia, Kratom powder and leaves have been used in ceremonies, rituals and folk medicine for centuries and only in recent years have made it’s way to the western world. The tree normally grows to a height ranging between 12 to 30 feet tall and approximately 15 feet wide, though some species have been reported to exceed 70 feet in height.
Some of the most common strains of Kratom sold throughout the United States are Maeng Da, Bali, Thai, White Indo, and Vietnam. At Spectrum Kratom we offer our Kratom in capsules, powders, and liquid extract form. Our capsules simply house finely ground Kratom leaves, our powder is finely ground Kratom leaves, and our tincture is ethanol soaked Kratom leaves, with the alcohol removed and reconstituted with distilled water, vegetable glycerin, and a small amount of natural flavoring. Some commonly used verbiage to describe different Kratom types are that Maeng Da & Vietnam are known as green veined strains, Bali is known as a red vein strain, and White Indo & Thai are known as white veined strains.
Although the Kratom industry is currently unregulated, at Spectrum Kratom we believe in “self regulation” and have thus started to adopt some of the same principles and guidelines used throughout the food & herbal supplement landscapes. One of the most important of those standards are the laboratory testing of our Kratom products for a variety of assays including but not limited to: yeast, mold, E. Coli, Salmonella, alkaloid content, and adulterants. These reports can easily be viewed by clicking this link, and by referencing the Spectrum Kratom product lot number which is printed on the front of your packaged product. We realize most Kratom vendors do not do lab testing, but Spectrum Kratom wants to ensure that it’s customers enjoy “peace of mind” with respect to our pure and un-adulterated products. We believe it’s not enough to just claim that we test our products, but to actually post the results on our website for your reference!