FAQs

FAQs2018-10-10T16:48:06+00:00
What is Kratom and where does it come from?2018-10-08T14:41:00+00:00

Kratom, also known as Mitragyna Speciosa, refers to the leaves of a South East Asian tree that are closely related to the Coffee & Tea family. The Kratom tree is found in a number of countries within Southeast Asia, specifically Thailand, Malaysia, and Indonesia where it thrives in wet, humus-rich areas and mineral abundant soil. This tree grows leaves that according to research are abundantly rich in therapeutic and soothing properties, therefore considered to be one of the most sacred herbs in the world. In Southeast Asia, Kratom powder and leaves have been used in ceremonies, rituals and folk medicine for centuries and only in recent years have made it’s way to the western world. The tree normally grows to a height ranging between 12 to 30 feet tall and approximately 15 feet wide, though some species have been reported to exceed 70 feet in height.

What are some of the different types/strains of Kratom and the most commonly purchased forms?2018-10-08T14:41:00+00:00

Some of the most common strains of Kratom sold throughout the United States are Maeng Da, Bali, Thai, White Indo, and Vietnam. At Spectrum Kratom we offer our Kratom in capsules, powders, and liquid extract form. Our capsules simply house finely ground Kratom leaves, our powder is finely ground Kratom leaves, and our tincture is ethanol soaked Kratom leaves, with the alcohol removed and reconstituted with distilled water, vegetable glycerin, and a small amount of natural flavoring. Some commonly used verbiage to describe different Kratom types are that Maeng Da & Vietnam are known as green veined strains, Bali is known as a red vein strain, and White Indo & Thai are known as white veined strains.

Testing Standards at Spectrum Kratom2018-10-08T14:41:00+00:00

Although the Kratom industry is currently unregulated, at Spectrum Kratom we believe in “self regulation” and have thus started to adopt some of the same principles and guidelines used throughout the food & herbal supplement landscapes. One of the most important of those standards are the laboratory testing of our Kratom products for a variety of assays including but not limited to: yeast, mold, E. Coli, Salmonella, alkaloid content, and adulterants. These reports can easily be viewed by clicking this link, and by referencing the Spectrum Kratom product lot number which is printed on the front of your packaged product. We realize most Kratom vendors do not do lab testing, but Spectrum Kratom wants to ensure that it’s customers enjoy “peace of mind” with respect to our pure and un-adulterated products. We believe it’s not enough to just claim that we test our products, but to actually post the results on our website for your reference!

Spectrum Kratom’s Shipping Policy2018-10-25T18:24:22+00:00

Spectrum Kratom is proud to offer same-day shipping when your order is placed before 3pm PST Monday through Friday. Our free shipping option is simply the United States Postal Service’sSpectrum Kratom’s Shipping Policy 1 First Class mail. Because we ship from San Diego CA and depending on where you live in relation to this, it could take approximately 5-7 days to receive your package with this option. If your order total is over $100, we offer a free 2 day shipping option sent via Fedex regardless of where you live within the United States. Paid overnight shipping is sent via Fedex, and will be received the next day with the exception of Saturday (meaning specifically that if you pay for overnight shipping and your order is placed before 3pm PST on a Friday, your order will arrive the following Monday). Please remember that your order will only ship the same day when you input the order before 3pm PST Monday through Friday.

Spectrum Kratom’s Refund Policy & Money Back Guarantee2018-10-25T18:19:45+00:00

Spectrum Kratom’s Refund Policy & Money Back Guarantee 2If for some reason you’re unhappy with your Spectrum Kratom product, we’re happy to either replace it with something else or refund you completely. We will need you to contact us with the specific details of why, but our customers are very important to us & we’ll strive to make it right! However, please note that our refund/exchange policy lasts only 30 days since your purchase, and after that amount of time we cannot offer a refund or exchange. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days. There is often some processing time before a refund is posted, so please be patient or check with your bank for more information as to when you’ll see the balance posted into your account.

Spectrum Kratom’s Accepted Payment Methods2018-10-25T18:35:25+00:00

Spectrum Kratom is happy to accept Visa and Mastercard credit card payments. Our preferred payment method is called E Check, which bypasses the need for a credit card altogether and takesSpectrum Kratom’s Accepted Payment Methods 3 the payment directly from your checking account via a secure portal. This is the easiest payment method and only requires your checking account number and routing number. For more information on how to use E Check, please click here. For more information on the safety of your sensitive bank information, please click on our E Check provider Green.Money’s Information safety link here.

Kratom Legality Within the United States2018-10-08T14:41:18+00:00

Kratom is illegal within the states of: Arkansas, Alabama, Indiana, Rhode Island,  Tennessee, Wisconsin, and Vermont. Kratom is also illegal within the cities of  Oceanside CA, and San Diego CA. With this being said, Spectrum Kratom will not  ship to any of the aforementioned states where it’s illegal (CA is ok, as it’s only illegal to sell within the listed cities).

Spectrum Kratom’s Disclaimer and Terms/Conditions2018-10-08T14:41:18+00:00

You must be 18 years of age to purchase any products from Spectrum Kratom’s  website. None of the products sold on SpectrumKratom.com are intended to diagnose, treat, cure, or prevent any disease or condition. We suggest you do your own research about Kratom as we legally cannot answer any questions about the administering of our product.